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Question

transaction number?

  • February 11, 2025
  • 2 replies
  • 15 views
D
Community Member

I am trying to switch my old number and its asking me for my 9 digit transaction number yet the transaction number on my invoice is only 7 digits?

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12041 replies
    • February 11, 2025

    Try the iD Live Chat instead, ​@Danielle11. 

    Contact customer service, and give your PAC to an adviser - the advisers work until 8pm on weekdays.

    Just tell the 24/7 bot you’d like to “talk to a person”.

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • February 15, 2025

    Hi ​@Danielle11 

     

    Thank you for getting in touch. 

     

    We apologise for the delay in responding and for the issues you have faced with porting the number.

    Have you been able to arrange this since your last post? If not, please do let us know and we will be happy to assist further. 

     

    Thanks, 

     

    Nat 

    Reply.


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