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Tried to change email - but unable to register

  • 25 June 2024
  • 1 reply
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  • Community Member

I tried changing email address but seem to have amended the billing email , not login email

so when I tried to login with new email address it doesn’t let me register with my phone number and I can’t delete that account either, or change the login email as that email is used

 

I need Customer Services / Support to delete the new account, or help me make the swap.

Why is there no way to reach Customer Services?

 

Thanks

Best answer by Tom

Hi @Rem 

 

In the iD Mobile app/website you’ll be able to delete your registered iD Mobile app/website account and then register again with your desired email address.

 

There are plenty of ways to contact customer services, such as Facebook, Twitter, Live Chat and here.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • Answer
  • July 9, 2024

Hi @Rem 

 

In the iD Mobile app/website you’ll be able to delete your registered iD Mobile app/website account and then register again with your desired email address.

 

There are plenty of ways to contact customer services, such as Facebook, Twitter, Live Chat and here.

 

Tom