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Two accounts registered to one email

  • December 18, 2024
  • 8 replies
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I have two accounts, one for me and one for my son but both registered to my email. I can access mine but not my son’s. Partly for this reason, I’ve never actually used either SIM though I’ve been paying for them. Please can someone tell me how I can access my son’s account? Thanks very much.

Best answer by Daz_S

Hi there ​@jcain 

 

Does this help?

(the lower half shows you how to add additional plans)

 

Then if it does

 

 

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8 replies

Daz_S
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  • Answer
  • December 18, 2024

Hi there ​@jcain 

 

Does this help?

(the lower half shows you how to add additional plans)

 

Then if it does

 

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3790 replies
  • December 19, 2024

Hey there ​@jcain, thank you for reaching out. We hope the kind advice from ​@Daz_S has been able to help.

 

If still having issues, please contact our live-chat who can check if your registered on the app/website with both contracts, or help with registering etc:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


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  • 3 replies
  • December 21, 2024

Thanks ​@Daz_S but it sends a passcode to the registered phone number but I’ve been unable to get the SIM to work so can’t access this account. I’ll try the live chat. Thanks again for your help.


Daz_S
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  • December 21, 2024

No problem ​@jcain 

 

How’s about putting SIM ‘x’ (the one you can’t get working in phone ‘x’) and putting it into phone ‘y’. That way you’d know, if it then works, its a phone ‘x’ issue. If it doesn’t then its a SIM issue.


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • December 21, 2024

Hi ​@jcain, ​@Daz_S is right here in that if the SIM doesn’t work in another device, this likely points to a SIM issue.

A replacement SIM can be collected at any local Currys store. Alternatively, one can be delivered to your home address. Both methods are free of charge and can be set up via the iD live chat.

-Lauren


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  • 3 replies
  • December 21, 2024

Thanks to you both but I’ve decided just to cloe the accounts. The live chat was able to do that for me.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • December 21, 2024

Hi ​@jcain,

Sorry to hear about the.

If there is anything that we can assist with, please let us know.

 

Kash


Daz_S
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  • December 21, 2024

Well at least you sorted the problem out and it can’t bother you in the future!🙂