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two contracts

  • December 3, 2024
  • 1 reply
  • 11 views

Ruth Louise
Community Member

I have two contracts with yourself

and one for 

mum trying to login to the app to possibly upgrade the one but I can’t gain access 

1 reply

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  • iD Mobile Employee
  • 2255 replies
  • December 3, 2024

Hi ​@Ruth Louise 

 

Thanks for getting in touch with us here on the community. 

 

We are sorry to hear you are experiencing issues accessing the account online. 

Is the account for your Mum in your name?

 

Can you please advise us of what error message you are receiving?

 

Thanks, 

 

Nat