Hey there @Karen hope, welcome to Community!

Are you trying to login, or register please?

What error comes up?

Thanks,

Tyler

Thanks Tyler. Matthew sorted the issue. I was trying to log on and add my number. I think the issue arose because my PAC hadn’t been transferred. When I was joining I’D I entered PAC details etc. however nothing happened with the PAC (initially) I assume when clicking of e-sim something went astray. However when I joined there was such a flurry of emails I missed the one asking to submit a PAC form. Once I completed the online form I got my old number back and account was up to date the following day. 

Hi @Karen hope,

Glad to hear that the issue is resolved.

If you require further assistance, please let us know.

Kash