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Hi,

 

I am trying to log into the app and website, registered fine, get the next page asking to add my mobile number. It just spins and then errors out saying something went wrong, please try again. During this period I get a text with a verification code, so clearly something is going on back end, but page isn't progressing.

From looking around this seems like it may be part of a known issue which is ongoing for 2 months now. Is that correct? Or has it all been fixed and something else is wrong with my account? 

 

 

 

 

Hi @TomTom15 

 

I’m sorry to hear this, have you tried the website alternatively to register?

 

https://my.idmobile.co.uk/login

 

Tom

I switched my number to idmobile but now I can't access to my online account 

Hey there @Gerard30, what happens when you try to access it please?

 

Kind regards,

Tyler

No, I still having the same problem. 

Hey @Gerard30, we’re sorry to hear that. As asked above, what happens when you try to access it please?

 

Do you get an error, and if so, what error?

 

Thanks,

Tyler

What is an ID mobile number? is this not my mobile number as i enter this and it says information not accepted etc? Help before i cancel my order if i can’t access online it’s no good for me 

Hi @Simon Robey 

 

I’m not sure what you mean, an iD Mobile number is just that, it’ll be told in emails that we send to you after the order has completed.

 

Tom

i am also unable to add my mobile number on the new app it just says that the details dont match . However my surname DOB and mobile never change 

Hi @paul73mt 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I have the same problem with no resolution in sight.

 

My old phone number, call it ...345, was supposed to be transferred over on the 31st March. 

The new, temporary, phone number (call it ...789), was supposed to be temporary.

My new phone (with the new SIM card) makes and takes calls on ...345, however all texts are going through my old phone (with my old sim card), regarding the number ...345.

If I send a text or receive a text on my new phone, it uses the ...789 number. 

This is despite the message app on the new phone saying that it is using the ...345 number.

This is also despite the many steps of troubleshooting I have gone through today with various chat agents.

 

Moreover, I am also unable to add my phone number (...345 or ...789) to the ID Mobile app, due to the details being mis-matched?

I don’t know what is going on in ID Mobile’s back-end, but it does not inspire confidence.

 

Could somebody PLEASE shed some light on this tomfoolery going on at ID Mobile???

Hi ​@LilyRen 

 

I’d recommend the following;

 

 

Tom

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