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unable to log in to the app

  • November 20, 2024
  • 3 replies
  • 51 views

I have registered my account on the app but it won't recognise my details when i try to add my phone number

3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 20, 2024

Hi ​@Jonathanlee23,

Welcome to the Community!

I would advise checking the link below:

Please get back to us if you require further assistance.

 

Kash


  • Author
  • New
 Contributor
  • 1 reply
  • November 20, 2024

Hi, i have checked again and all of my details are being entered correctly - still have the same error message​


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • November 21, 2024

Hi ​@Jonathanlee23 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom