Since my upgrade last month I have been unable to log into my account due to my information input not matching your records, Please help,☹️
Solved
unable to log into app
Best answer by Matthew T
Morning
It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 4th June. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.
+24Morning
It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 4th June. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.
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