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unable to log into app

  • 23 July 2024
  • 1 reply
  • 70 views

Michael Southgate
New
 Contributor

Since my upgrade last month I have been unable to log into my account due to my information input not matching your records, Please help,☹️ 

Best answer by Matthew T

Morning @Michael Southgate,

It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 4th June. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • Answer
  • July 31, 2024

Morning @Michael Southgate,

It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 4th June. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.