I’ve just joined iD mobile and my old mobile number has transferred over. I am trying to set the app on my phone but it won’t accept my original mobile number from my previous provider and when I input the iD mobile number from my order it states it is sending me an text message with a code that I never receive. Can you please help me get the app set up?
Userlevel 8
+9
Unfortunately
Maybe try the online iD Live Chat service, or Facebook Messenger for help with your iD app issues.
The advisers work until 8pm on weekdays.
Userlevel 1
Thanks for responding
Userlevel 8
+9
Probably better to wait 48-hours before trying to register,
The iD Mobile back-end systems seem to take longer than you’d expect to reflect ported-in number changes.
Userlevel 1
Userlevel 8
+9
Have you been told your port has completed,
Sometimes iD don’t finish number ports until 10pm on the day scheduled for switching.
Userlevel 1
I've only received notification from o2 that my number has been transferred and closed with them earlier this afternoon so I inserted my iD mobile SIM. Nothing received from iD yet.
I'm assuming the transfer may still be going on in the background?
Thanks for helping
Userlevel 8
+9
They usually send a message once port has completed.
Your port seems to have started quite late in the day, so 10pm completion might be on the cards.
Maybe turn off your handset until 10pm, then check again.
🤞
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.