Question

Unable to register on App - details not matching

W

I’ve been with ID mobile for about a month now and still cant register on the App. It keeps saying details dont match what is on their records. Having chatted to 3 different chat advisors, who confirmed my details do actually match my account, one of them referred me to their ‘technical’ team. That was about 10 days ago and still nothing!!! Why is everything so difficult to sort out. I’m not on FB or X, so I cant contact them via a social media site. I keep getting emails about ‘oh look at this, check this out’ but how can I when I cant even access the App - appalling service! 

3 replies

Kash
Rank
Userlevel 7
Badge +6

Hi @Woodysnr,

Welcome to the Community!

I would advise taking a look at Help Hub at the link below:

If you still require assistance, please get back to us here or via Live Chat.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
W

@Kash  That didn’t help at all! I’ve already been into ID Chat on 24/5 and confirmed all my details match what you’ve got and they said they’d refer it to the technical team and I’d hear back. We are now 11th June and still not heard anything!!! 

Matthew T
Rank
Userlevel 6
Badge +2

Morning @Woodysnr,

I’ve sent you a Private Message.

Thanks.

iD Community Manager

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