Hi @Woodysnr,

Welcome to the Community!

I would advise taking a look at Help Hub at the link below:

If you still require assistance, please get back to us here or via Live Chat.

Kash

@Kash  That didn’t help at all! I’ve already been into ID Chat on 24/5 and confirmed all my details match what you’ve got and they said they’d refer it to the technical team and I’d hear back. We are now 11th June and still not heard anything!!! 

Morning @Woodysnr,

I’ve sent you a Private Message.

Thanks.

Having just moved to ID Mobile, I’m beginning to wonder if I have made a grave error and should have stayed with a well name brand with good customer and technical service. Having made, at least, six (6) attempts to log in to my IDMoblie account from my mobile, shortly after installing the App, each time I received the message to “Provide a valid email address”. I made one last attempt via Google to reinstall the app, but then looked at the customer comments, and realised my problem was one of many in trying to use the app or gain access to my account via the app. I have given up on installing the app, recognising it will fail to work. I am now left wondering if IDMobile has the technical skills and capacity to provide a ‘fit for purpose’ mobile service, and simply, for whatever, reason, is unable to offer an equivalent product and service to others, such as Vodafone etc. I am not prepared to waste my time dealing with an organisation who seem to fail to understand the responsibility of competent product, technical and cutomer service, and will shortly be returning to a well known brand able to offer an acceptable standard of service. The experience of dealing with IDMobile has been a real ‘eye opener’ and made me realise how many of us are prepared to pay for and put up with standards that should not be allowed to operate in any market place, whatever the product or service.

@TML -

Looks like you registered for the iD Mobile app on the 1st October. Are you still having issues? Thanks.

Matthew, good afternoon. Am I still having issues? I do not know, because as I said in my original comment, I have now uninstalled the app, recognising I cannot log-on to my account from my ‘phone; and reconciled myself to the fact that it does not work.

@TML -
To help out, I’ve unlinked your Mobile Number from your App Account. Please re-download the app and re-register using your preferred email address and password. Thanks.

No, I’m sorry, still does not allow me to access my account. Continues to say, “Please enter an email address”. I am able to access my account from my computer, without any issues. It’s just the phone?

TML

@TML -

What Make & Model phone are you using? Have you tried the simple troubleshooting step of Uninstalling & Reinstalling? If on Android have you cleared App Data & Cache? Thanks.

Hi

 I ordered an iD SIM card on Tuesday, received today. I have downloaded the iD app but it doesn’t  recognise my contact details that I registered on my first ordering the SIM card. 
Help please. Peter

​@Peter Hemphill -

Looks like you had 3 L’s at the end of your name on the system. I’ve fixed this now, let me know if you’re having success registering. Thanks.

Hi . My email has surname ending in ll followed by numeral 1 with no spaces 

No success. The app is still saying details are incorrect 

The one time code sent by text didn't arrive until 90 second timer had elapsed, by which time the code input was rejected

Hi ​@Peter Hemphill,

I would advise contacting our Live Chat Team and they can assist you further.

If you still have issues, please get back to us here.

Kash

Hi Kash 

It all works brilliantly now. Many thanks for your support. Peter  

Hi ​@Peter Hemphill 

Glad to hear that’s all sorted.

Tom

Hi Tom

Yes  the iD app is working fully and my mobile number is now active on iD. Many thanks again for sorting the initial issues.

Peter 😎

That’s great to hear.

Thanks for letting us know ​@Peter Hemphill 

Nat 

Hi Kash and all

I have a problem with my new iD sim following my retained number being incorporated.

• My phone - android- “about” gives my retained number 
• My iD app shows my retained number 
• My Phone settings shows the sim as my retained number

Text messages sent on Monday after 12.03 pm when I was I was informed by iD of the confirmation of the switch all used my retained number

BUT any text messages Tuesday and today Wednesday are all sent by the temporary id mobile number sent by iD and this is after iD massaging me that the id original number no longer existed.

SO MY PROBLEM IS ….. How can I sort the issue of my retained number and profile etc not showing in my sent messages….. and HOW do I remove all references to the old id number that they say doesn’t exist any more?  

Help please

Peter

Thanks for the message ​@Peter Hemphill 

Can you please confirm your handset make and model?

Nat 

Hi Natalie

i have a Motorola Edge 20 pro phone

Hey ​@Peter Hemphill, please try the following:

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

Thanks,

Tyler

Hi all

Finally, all is well with iD and my phone. I had a new SIM installed and it all works!!!!

Take care all

Peter  

Hi ​@Peter Hemphill 

Glad to hear you’re up and running.

Tom