Hi @Woodysnr,

Welcome to the Community!

I would advise taking a look at Help Hub at the link below:

If you still require assistance, please get back to us here or via Live Chat.

Kash

@Kash  That didn’t help at all! I’ve already been into ID Chat on 24/5 and confirmed all my details match what you’ve got and they said they’d refer it to the technical team and I’d hear back. We are now 11th June and still not heard anything!!! 

Morning @Woodysnr,

I’ve sent you a Private Message.

Thanks.

Having just moved to ID Mobile, I’m beginning to wonder if I have made a grave error and should have stayed with a well name brand with good customer and technical service. Having made, at least, six (6) attempts to log in to my IDMoblie account from my mobile, shortly after installing the App, each time I received the message to “Provide a valid email address”. I made one last attempt via Google to reinstall the app, but then looked at the customer comments, and realised my problem was one of many in trying to use the app or gain access to my account via the app. I have given up on installing the app, recognising it will fail to work. I am now left wondering if IDMobile has the technical skills and capacity to provide a ‘fit for purpose’ mobile service, and simply, for whatever, reason, is unable to offer an equivalent product and service to others, such as Vodafone etc. I am not prepared to waste my time dealing with an organisation who seem to fail to understand the responsibility of competent product, technical and cutomer service, and will shortly be returning to a well known brand able to offer an acceptable standard of service. The experience of dealing with IDMobile has been a real ‘eye opener’ and made me realise how many of us are prepared to pay for and put up with standards that should not be allowed to operate in any market place, whatever the product or service.

@TML -

Looks like you registered for the iD Mobile app on the 1st October. Are you still having issues? Thanks.

Matthew, good afternoon. Am I still having issues? I do not know, because as I said in my original comment, I have now uninstalled the app, recognising I cannot log-on to my account from my ‘phone; and reconciled myself to the fact that it does not work.

@TML -
To help out, I’ve unlinked your Mobile Number from your App Account. Please re-download the app and re-register using your preferred email address and password. Thanks.

No, I’m sorry, still does not allow me to access my account. Continues to say, “Please enter an email address”. I am able to access my account from my computer, without any issues. It’s just the phone?

TML

@TML -

What Make & Model phone are you using? Have you tried the simple troubleshooting step of Uninstalling & Reinstalling? If on Android have you cleared App Data & Cache? Thanks.