Skip to main content

Unable to set up a voicemail

  • June 20, 2025
  • 1 reply
  • 35 views

Trying to set up a voicemail. I am asked to create a PIN of between 4 and 10 digits.  I have tried multiple combinations including eight digit dates of birth of several family members (not my own). Every time I do so I am told that number is not available.  How am I supposed to come up with a number ID considers good enough.  There are no prompts, no suggestions and no help on the ‘we’ll help you step by step’ set up message.   

Frustrated doesn’t cover it. 

1 reply

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 5587 replies
  • June 23, 2025

Hey there ​@Foxy31, we’re very sorry to hear that. Have you tried disabling, then re-enabling Voicemail via the iD Mobile app/website, then restarted your phone and then retried again please?

 

Thanks,

Tyler