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Unable to use app or online website since March 2024

  • 27 June 2024
  • 1 reply
  • 70 views

Robert Alexander Doughty
Community Member

Yes, thats about it regarding my issue, I have been with ID since 2016 without any problems, however, since March this year, I have been unable to log onto my app on my iPhone or log on using the desktop version on my MacBook, I keep getting told my details are not found. This seriously needs to be fixed because my contract runs out soon and I wish to upgrade my phone to a newer model. If this cannot be fixed soon then ill visit my local store and get them to cancel my current plan completely and pay the difference upfront, as I cannot be doing with the aggro of not being able to simply log onto an app!

Best answer by Matthew T

Morning @Robert Alexander Doughty. I’ve sent you a Private Message. Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • Answer
  • June 27, 2024

Morning @Robert Alexander Doughty. I’ve sent you a Private Message. Thanks.