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Unable to view upgrade options

  • 28 May 2024
  • 1 reply
  • 58 views

AB1029
Community Member

We currently have 2 iD contracts with my wife's phone set up under my name (currently my payment account) using her email address.

Her plan is viewable on my phone but unable to view it on hers - throws an error saying details don't match.

It is now time to upgrade and although I'm able to view what's available, when we look at her plan we're unable to view the options. It just keeps saying "oops, something went wrong". It's like there is some sort of mismatch going on with accounts/phone numbers/email addresses but not sure how to fix it.

Can someone assist please?

 

Best answer by Kash

Hi @AB1029,

Welcome to the Community!

It sounds like it may be an issue with the app.

Have you tried checking the deals via your account line?

However to check your eligible deals and see if any alternative deals are available I would advise calling our Sales Team on 0207 1391 397.

I hope you find the deal you are looking for.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • June 3, 2024

Hi @AB1029,

Welcome to the Community!

It sounds like it may be an issue with the app.

Have you tried checking the deals via your account line?

However to check your eligible deals and see if any alternative deals are available I would advise calling our Sales Team on 0207 1391 397.

I hope you find the deal you are looking for.

 

Kash