We currently have 2 iD contracts with my wife's phone set up under my name (currently my payment account) using her email address.

Her plan is viewable on my phone but unable to view it on hers - throws an error saying details don't match.

It is now time to upgrade and although I'm able to view what's available, when we look at her plan we're unable to view the options. It just keeps saying "oops, something went wrong". It's like there is some sort of mismatch going on with accounts/phone numbers/email addresses but not sure how to fix it.

Can someone assist please?