My ID mobile has made around 12 unauthorised calls to Australian numbers. when I contacted the ID live chat, they passed me onto an external company who wished me to enter my email and then pay £1 followed by £24 per month for them to help me with these unauthorised calls. When I disconnected and reconnected to the live chat the operator was not interested and just put me back to the external service. service was absolutely crap, disgusting service. Not helpful in the slightest.
Solved
Unhelpful ID Customer Service
Best answer by andewhite
Sounds like a scam,
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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