Question

Unhelpful ID Customer Service

  • 14 June 2024
  • 2 replies
  • 38 views

Userlevel 1

My ID mobile has made around 12 unauthorised calls to Australian numbers. when I contacted the ID live chat, they passed me onto an external company who wished me to enter my email and then pay £1 followed by £24 per month for them to help me with these unauthorised calls. When I disconnected and reconnected to the live chat the operator was not interested and just put me back to the external service. service was absolutely crap, disgusting service. Not helpful in the slightest.


2 replies

Userlevel 8
Badge +9

Sounds like a scam, @Nick50 - better perhaps to just steer clear. 

 

Userlevel 7
Badge +5

Hi @Nick50 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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