My eSIM was hacked earlier today, along with my online ID account. Both of my phone numbers were transferred to new SIMs/eSIMs without my authorization. Following this, my contracts were upgraded, and the delivery address was changed to a location in London.

When I spoke to a representative via live chat, she acknowledged that there was suspicious activity but did nothing to prevent it from continuing. I specifically requested that my online account and both phone numbers be blocked, but that was not done.

Later, I called the lost/stolen phone line to report the incident and have both numbers blocked. During the verification process, I was told that my profile details didn’t match—unsurprising, since the fraudsters had already changed my information. I was then asked to submit a selfie with my passport as proof of identity, after which I was informed that my online account had been blocked.

I immediately drove 30 miles to a Currys store to recover my phone numbers, which I managed to do successfully. However, by that time, the fraudsters had already changed the email address on my online account and updated the delivery address.

Unfortunately, two new phones are still scheduled to be delivered to the fraudulent address in London tomorrow. I attempted to delay the delivery via the DPD app and requested it be moved to Thursday, but it appears the fraudsters are receiving tracking updates via email and are changing the delivery again.

I’ve reported everything to Action Fraud, but I urgently need advice on what to do next to stop the delivery and further protect my identity.