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when will the app work i cant see my plan anywhere


  • New
 Contributor
  • 1 reply

The app doesn't work and I can't see my plan or how much data I have used. When will this be sorted 

Best answer by Kash

Hi @Keeks,

Welcome to the Community!

Please can you check your account online to see if you can see the information there?

If you still have issues, please let us know.

 

Kash

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • May 14, 2024

Hi @Keeks 

 

What issues are you having with the app?

 

Are you logged in or unable to register?

 

Tom


  • Author
  • New
 Contributor
  • 1 reply
  • May 14, 2024

I'm logged in, but the app just shows me when I can upgrade, then I can't see how much data minutes or calls I have as it comes up sorry error. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • May 20, 2024

Hi @Keeks,

Welcome to the Community!

Please can you check your account online to see if you can see the information there?

If you still have issues, please let us know.

 

Kash