Hi @Big Col 

You’ve made a thread here, that appears to have worked.

How can we help?

Tom

I tried making a different thread - 3 attempts - that definitely didn’t work! So this thread was a frustrated test!

Hi @Big Col 

I can see you’ve made another thread seemingly without trouble.

Tom

I have but I promise you I struggled the first three times and thought IDMobile might be interested in that! But never mind - the post I wanted to write has now received a reply or two, although i would much rather be able to speak to someone from IDMobile by phone!

Hi there @Big Col, we’re glad to hear you got there in the end and apologies for any issues in doing so.

In terms of talking to us via the phone, we are an online only business, and our customer service methods can be found on our website at any time.

We’re able to help via our live-chat, Facebook, Twitter/X and Community pages the same way we would over the phone.

However, we appreciate your feedback and understand some customers may prefer to talk over the phone, so we certainly take that on-board.

Thanks,

Tyler