Hi, did this get resolved please as I’ve got the same issue? Thank you

Forum members like us can’t look at customers accounts, @Dean Beck. 

Maybe better to ask the iD support team about this using online Live Chat at https://idmobile.co.uk/live-chat. 

The advisers work until 8pm on weekdays - the iD chatbot works 24/7.

Hi @Dean Beck 

Are you still having these issues?

Is your number okay for calls but incorrect for texts?

Tom

Hi Tom,

This issue was resolved after speaking to your online chat.

Basically I had to wait until that evening at 6pm.

Thank you for the follow up.

Regards,

Dean

Hi @Dean Beck 

Glad to hear the live chat could help with this.

Tom