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why has my number not changed

Carey Lois Jones
New
 Contributor

I gave my pac code on purchase and my number has not changed on the date stated

Best answer by andewhite

Dean Beck wrote:

Hi, did this get resolved please as I’ve got the same issue? Thank you

Forum members like us can’t look at customers accounts, @Dean Beck. 

Maybe better to ask the iD support team about this using online Live Chat at https://idmobile.co.uk/live-chat. 

The advisers work until 8pm on weekdays - the iD chatbot works 24/7.

  

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    Dean Beck
    New
 Contributor
    • Dean Beck
    • New
 Contributor
    • June 11, 2024

    Hi, did this get resolved please as I’ve got the same issue? Thank you

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • June 11, 2024
    Dean Beck wrote:

    Hi, did this get resolved please as I’ve got the same issue? Thank you

    Forum members like us can’t look at customers accounts, @Dean Beck. 

    Maybe better to ask the iD support team about this using online Live Chat at https://idmobile.co.uk/live-chat. 

    The advisers work until 8pm on weekdays - the iD chatbot works 24/7.

      

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • June 24, 2024

    Hi @Dean Beck 

     

    Are you still having these issues?

     

    Is your number okay for calls but incorrect for texts?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Dean Beck
    New
 Contributor
    • Dean Beck
    • New
 Contributor
    • June 24, 2024

    Hi Tom,

    This issue was resolved after speaking to your online chat.

    Basically I had to wait until that evening at 6pm.

    Thank you for the follow up.

    Regards,

    Dean

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • July 9, 2024

    Hi @Dean Beck 

     

    Glad to hear the live chat could help with this.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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