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wrong data allowance on app


Paul Northcott
New
 Contributor

I joined id a couple of months ago and with unlimited calls unlimited texts and 120 gb data but when I log on the id app it shows my plan as unlimited calls unlimited texts but 1.5 gb of data event though it shows me I have 120gb of data to use can it be fixed or do I just ignore the error 

Best answer by Kash

Hi @swcq @Paul Northcott,

Welcome to the Community!

We are aware of issues with the app displaying incorrect data amounts.

The team are working on getting this fixed and it should be resolved ASAP.

 

Kash

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2 replies

  • Helpful
 Contributor
  • 31 replies
  • July 23, 2024

Same here must still be problems with the app


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • July 31, 2024

Hi @swcq @Paul Northcott,

Welcome to the Community!

We are aware of issues with the app displaying incorrect data amounts.

The team are working on getting this fixed and it should be resolved ASAP.

 

Kash