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We have two subscriptions. One has successfully registered, one gives title message. Therefore we cannot check when we apporach the data limit.

Can we have assistance to register the rejected account please.

Many thanks

Hi ​@gibberish,

Welcome to the Community!

The link below will help you out with your issue.

 

If you still have issues, please contact our Live Chat Team.

 

Kash

Right this has already degenerated into AI madness. The above suggestion of using the FAQ link is literally patronising, I am in fact able to enter a DOB, name and phone number. So I fololwed the Live Chat suggestion, to which AI replied

iD Mobile Chatbot
Please select an option below:
2:26 PM

This is literally pointless, AI is absolutely useless.

Does anybody out there know how I can speak to an  ID Mobile person please?

Thank you.

But thanks anyway Kash.

Hey there ​@gibberish, the live-chat isn’t just a bot. The bot is simply to guide you in the right direction first without passing you to a human, and if the bot’s advise doesn’t help, you will just need to ask to speak to an agent. For example, please try the below:

 

1) Type "Hi"

2) Type your issue in brief

3) Type "Speak to an agent"

4) Click on "Customer Service" from the options provided

5) Type your full name

6) Type your mobile number

 

Thanks,

Tyler

That’s excellent thank you.

Andy

Reply.


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