I recently purchased an add-on. When I first confirmed the purchase, a message displayed on my screen saying my connection had failed. I went to purchase again and I have now been charged twice! How can I get one of the duplicates removed and refunded? Thanks.
This topic has been closed for comments
Hi
We will send you a Private Message now to help with removing one of the add ons and refunding you. To view the message sent, simply click on your profile icon and select Private Message.
-Mohsin
Hi Mohammed,
I wanted to purchase 1x 3GB of data for one month. Instead I have accidentally purchased this add on twice.
Both payments are confirmed and both add pjs can be seen on my account.
Thanks, Aphra
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more