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Account Error

  • 7 January 2021
  • 4 replies
  • 67 views
TOMBARKER1
Rank

I signed up to Id two months ago. I’ve been unable to view any detail on my account since I signed up to Id, with my account both online and on the app showing an error message, like the one attached. Would you be able to look into this for me? 

 

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Best answer by Ryan 8 January 2021, 20:02

Hi @TOMBARKER1,

We are sorry to hear about this issue! We will send you a PM now so we can have this looked into further.

Ryan

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4 replies

Ryan
Rank
Userlevel 7
Badge +9

Hi @TOMBARKER1,

We are sorry to hear about this issue! We will send you a PM now so we can have this looked into further.

Ryan

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Phoebe008
Rank

Hello, I closed my account with you a few months ago and I’ve noticed on my credit report there is an outstanding payment of £5 which is affecting my credit score. I have tried many routes of trying to talk to someone about this but with no success.

 

 Could someone please look into this and if I need to pay this then I will to close the account.

 

 Thanks

Phoebe008
Rank

Have you got a private chat as don’t want to give out my personal details on a forum?

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Phoebe008,

I’ll PM you so we can pick this up for you and discuss.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.