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adding another phone


Claire Louise
Community Member

What is the best way to add my daughter to my account?

Best answer by WelshPaul

You can’t add a second line/phone to your existing account. You will need to purchase a whole new phone or SIM only contract and then you will need to set up a new online account using a different email address. Also worth mentioning that you will receive separate bills for each account and thus require two separate direct debits.

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WelshPaul
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Contributor
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  • Platinum 
Contributor
  • 3078 replies
  • Answer
  • May 26, 2023

You can’t add a second line/phone to your existing account. You will need to purchase a whole new phone or SIM only contract and then you will need to set up a new online account using a different email address. Also worth mentioning that you will receive separate bills for each account and thus require two separate direct debits.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 29, 2023

Hey @Claire Louise,

As above, we don’t support family plans so a new contract needs to be purchased and a new account setup to manage this.

Let us know if you need any help.

 

Mohammed