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adding another phone

Claire Louise
Community Member

What is the best way to add my daughter to my account?

Best answer by WelshPaul

You can’t add a second line/phone to your existing account. You will need to purchase a whole new phone or SIM only contract and then you will need to set up a new online account using a different email address. Also worth mentioning that you will receive separate bills for each account and thus require two separate direct debits.

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    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 3078 replies
    • Answer
    • May 26, 2023

    You can’t add a second line/phone to your existing account. You will need to purchase a whole new phone or SIM only contract and then you will need to set up a new online account using a different email address. Also worth mentioning that you will receive separate bills for each account and thus require two separate direct debits.

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    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • May 29, 2023

    Hey @Claire Louise,

    As above, we don’t support family plans so a new contract needs to be purchased and a new account setup to manage this.

    Let us know if you need any help.

     

    Mohammed

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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