You can’t add a second line/phone to your existing account. You will need to purchase a whole new phone or SIM only contract and then you will need to set up a new online account using a different email address. Also worth mentioning that you will receive separate bills for each account and thus require two separate direct debits.

Hey @Claire Louise,

As above, we don’t support family plans so a new contract needs to be purchased and a new account setup to manage this.

Let us know if you need any help.

Mohammed