Can't log in using PIN - Samsung Galaxy S devices

Hi @pgdg,

Please can you try reinstalling the app to see if this allows you to set the app to use the PIN method rather than the password method?

Ryan

I have reinstalled the app on 5 different times and i can only log in using the password and not the pin, i set the app for the pin but it always asks for the password

Hi @pgdg 

I’m sorry to see this post was not responded to.

Can you please confirm if this issue has resolved?

Thanks,

Pearl

the issue is not resolved

I'm having the exact same issue, I want to log in my a pin code but it insists on using username and password 

Hi there @Bazza1966 

What phone are you using currently?

Is both the phone firmware and the iD Mobile App up to date with the latest version?

Are you at least able to log in ok with the username/ password online or through the app?

I've got a Samsung s9+ with the latest firmware and my id mobile app is up to date thanks

I can log in ok through username and password but would prefer to use a pin code

Hi @Bazza1966,

Is there an option to “Remember my details” when logging in?

Will

No option to remember my details. It only allows me to log in with username and password even though I've chosen pin for logging in

Have you tried deleting and reinstalling the App yet @Bazza1966?

Will

Yes will I’ve uninstalled the app and reinstalled it

Hi @Bazza1966,

So we can pass this error back as feedback, please can you confirm the Android software version that your Samsung S9+ is currently running on and what version of our app you currently have installed?

Thanks,
Ryan

My s9+ is running on android version 10 and the ID Mobile app is on version 3.0.0

Thank you Rory.

Google has partly fixed this problem by remembering my details so all I have to do is type the first letter of my username and my details pop up thanks to Google then I can sign in with one more step

Oh well that’s positive and good to know!

Cheers for sharing @Bazza1966 

Will

It's actually easier than typing in your 4 digit pin.

If anyone asks this in future then I suggest they get Google to remember their password on their phone

Cheers @Bazza1966!

I’ve just got someone asking about it now, so i’ll be sure to share that.

Will