Can't login to account

  • 23 February 2021
  • 1 reply
  • 103 views
Fred Flintstone

I can’t get into my account, I’ve taken the sim out of my old Motorola Xoom pad and put it in an iPhone but it’s not working and I cannot remember any details, please help.

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1 reply

Jade
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Userlevel 1
Badge +6

Hi @Fred Flintstone 

If you are unable to login to your online account/app, due to being unable to remember your details, you should be able to reset your password to help you gain access. 

I’d recommend ensuring you have registered for an online account, if you haven’t done so, you can register here: https://my.idmobile.co.uk/

 

I hope this helps 

 

Thanks, 

Jade