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Can't login to account

  • February 23, 2021
  • 1 reply
  • 190 views
Fred Flintstone
Community Member

I can’t get into my account, I’ve taken the sim out of my old Motorola Xoom pad and put it in an iPhone but it’s not working and I cannot remember any details, please help.

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1 reply

A
  • Anonymous
  • 0 replies
  • February 24, 2021

Hi @Fred Flintstone 

If you are unable to login to your online account/app, due to being unable to remember your details, you should be able to reset your password to help you gain access. 

I’d recommend ensuring you have registered for an online account, if you haven’t done so, you can register here: https://my.idmobile.co.uk/

 

I hope this helps 

 

Thanks, 

Jade 

 

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