Skip to main content
Question

can't register - advised incorrect date of birth

  • February 11, 2021
  • 1 reply
  • 51 views

Lynz111
Community Member

Hi the app will not let me register keeps saying incorrect date of birth or e mail,these are correct??

This topic has been closed for replies.

1 reply

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • February 12, 2021

Hello @Lynz111,

The details to enter are that of the account holder.

This is the person who purchased the contract not the one who will be using it.

 

Can you double check you’re entering the correct details of the account holder.

If the issue persists, it’s possible you may have entered this wrong when registering and we’ll have to manually update this.

 

Let us know how you get on.

 

Mohammed