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change account name

  • January 31, 2021
  • 3 replies
  • 865 views
Marc Nicholls
Community Member

Hi I would like to change the account name please.

Best answer by Ryan D

Hi @Marc Nicholls,

We would be unable to change the full name of the account holder unless it has been changed by deed poll. Is this the case?

We can, however, change the surname as a result of the same outcome or if a marriage/divorce has occurred.

Ryan

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3 replies

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • February 2, 2021

Hi @Marc Nicholls,

We would be unable to change the full name of the account holder unless it has been changed by deed poll. Is this the case?

We can, however, change the surname as a result of the same outcome or if a marriage/divorce has occurred.

Ryan

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S
Community Member
  • Shantayvia
  • Community Member
  • 0 replies
  • May 25, 2021

Hi I would like to change my surname on the account. I changed my surname by deed poll some time ago and just haven’t got around to it as I lost the documents.

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • May 25, 2021

Hello @Shantayvia,

We can’t change the username on your iD account but we can update your name on the iD Mobile account for the records we hold if needed. We’ll need to see the deedpoll in order to do this so let us know when you find it.

 

Mohammed

 

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