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Change of address

  • February 10, 2021
  • 3 replies
  • 2708 views

I have moved to a new address and need to inform iD Team. How?

Best answer by andewhite

Best to get in-touch using the online chat at https://idmobile.co.uk/live-chat for immediate assistance with your issue.

The customer service team work until 8pm on weekdays - out-of-hours support is by a chat-bot only.

You can also leave them a private message on social media on facebook or Twitter

Any out-of-hours private messages left on social media are picked-up when the team next start work - anyway, good luck.

 

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3 replies

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • February 10, 2021

Hi there @Elmagbari 

Have you ever registered your iD Mobile account in the past?

If not you should be able to do so here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

Once registered and logged in you can make any updates there.


Zara Clare
Community Member
  • Community Member
  • 0 replies
  • August 4, 2022

It won’t allow me to log in on the app, I’ve tried to reset my password but it kicks me out. I need to change my address so I can upgrade. What do I do??!!


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12459 replies
  • Answer
  • August 4, 2022

Best to get in-touch using the online chat at https://idmobile.co.uk/live-chat for immediate assistance with your issue.

The customer service team work until 8pm on weekdays - out-of-hours support is by a chat-bot only.

You can also leave them a private message on social media on facebook or Twitter

Any out-of-hours private messages left on social media are picked-up when the team next start work - anyway, good luck.