Hi, can anyone tell me how to delete my online I'd account. I cancelled a contract and took on a new one, when I log in online to see my usage it's got all my old plan details as I can't see how to change them. I'm hoping if I can delete the whole account I can re register with my new plan- I do not have another email address to make a new account as I'm already using my other one for my daughter's account.
Best answer by Mohammed H
Hey
It’s not possible to delete an old account or unlink a username you have used already.
You will need to register again and use a different email username.
This is only needed to log-in and you can re-use the same contact email which is where we send any emails about the accounts.
Mohammed
Hey
It’s not possible to delete an old account or unlink a username you have used already.
You will need to register again and use a different email username.
This is only needed to log-in and you can re-use the same contact email which is where we send any emails about the accounts.
Mohammed
Is there a way to take the existing plan off and put a new plan on if you can't unlink/delete? I'm not about to start creating random email addresses just to be able to register again but I can't currently see my data usage or look at options on my account when it comes to upgrading/changing. It seems rather unhelpful.
Hello
The account can’t be replaced unfortunately.
If the username has been used, it has been linked to that account so the only way is to register with a different username.
As I mentioned, this is only used to log-in.
You can keep your contact email the same as your old one which is where we sent emails.
You can create a new email address witihn a few minutes which can be used.
Mohammed
The idea that accounts are never deleted is amazing. I still cannot use my sons email for his idmobile account, because it says “That username is already in use”. I can still log in to the old account despite it expiring in Jan 2020, which is over 3 years ago. I keep having to make new gmail addresses every time I get a new contract. Surely you must have a clear out of old dormant and no longer active accounts, as I am sure the GDPR regulations might come into play, in respect to holding on to peoples names and addresses despite the account being closed for 3 years.
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