get new number

  • 9 March 2021
  • 3 replies

Hi I am needing to get a new number the chat isn’t helping neither is calling 7777

This topic has been closed for comments

3 replies

Userlevel 7
Badge +9

Hi @MichaelR,

A number change comes with a £25 fee however it is free if the change is relating to a crime where you have received a crime reference number from the police. Would you like our further assistance with changing the number given the above information?


Hi Ryan I have managed to get it changed but my messages keeps saying failed to send I have turned my phone off and back on any ideas why it is still doing that

Userlevel 6
Badge +4

Hi @MichaelR 

Are you able to make and receive calls since changing your number? Or is it just the text messages you are having an issue with?