Help needed with Registering and paying bill

Hello @Eric Ford,

We can help with this.

To start head to: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

Then enter the iD Mobile number that’s active on the SIM.

Following that, you want to enter the account holders last name & their date of birth.

The account holder is whomever purchased the contract.

You’ll also be asked to enter the Email address you’ll use for logging in.

A text is sent to the iD SIM card to complete registration.

Enter the code on this text and complete the registration process by selecting your password.

Let us know how you get on.

Mohammed

The problem isn’t solved, I still cannot login. The tel number is correct, my father’s last name and date of birth are correct but I keep having the same message pop up.  The issue is that my father Eric Ford signed the customer details and the direct debit from his account, he lives in UK, but I have the SIM card in my phone (I’m in Austria) as he is now frail and has lost his memory.  I only use the SIM card for text messages.  I have been informed by ID Mobile that the direct debit has been cancelled - so I must pay for this myself. Your help would be appreciated - I’d have preferred to talk to someone on the phone but that’s not possible. Thanks. 

Hi @Eric Ford,

If you could ask the named account holder to get in touch, we’ll be happy to assist them in changing the direct debit details.

Will

My father, Eric Ford, has lost his memory and the direct debit from his account has been cancelled.  It is important that I have a UK tel number to deal with his finances, hence I will be paying the bill - I live in Austria and am his daughter - Sharon Jandl is my name.  I need to know ID mobile’s banking details in order to pay the monthly bills and how much it is - I have a UK bank account.  I am covering a number of my father’s bills as he is unable to manage his finances, and I am unable to travel to UK due to the pandemic.  Help please - I just need to pay the bill. 

See previous message - this live chat isn’t working to help me in my situationm. I am very disappointed and frustrated.  I posted a message 3 days ago and have not received a response.  I need to pay this month’s bill by 31 August.  This issue is urgent and I am extremely disappointed at the service ID Mobile is providing (or not) to someone who wants to pay their bill.  URGENT!!! 

D ear Sir 

Ref. Account number [edit].

My mobile number related to this account is [edit]. I have given the phone as a present to my relative who live abroad  which means I cannot log in using the same number to receive verification on it so that i can make a payment as well as setting up a direct debit for my account . I happened to have deleted my Direct debit account by mistake . The current line I am using is [EDIT] in case you need to send me a verification code .

I am willing to set up a new direct debit.

Yours

Phineas Parirenyatwa

Hi @Phin, I’ve had to edit your post to remove some details. Please refrain from posting private information on the public forum as this could be used to defraud you. 

Sounds like your relative will need to follow the registration process instead of you. Alternatively, you can make manual payments via our dedicated payment line on 0333 003 0001.

Just a quick note: our plans are designed to be used by permanent UK residents, so if your relative is using the SIM abroad constantly, their services may be restricted.

Thank you,

Rory

I am trying to register, but keep hetting the message “ Oops, the details you've entered are incorrect. Please try again.”

All the detgails I enter are correct - there are only three items: phone number, surname and year of birth.

It’s been days like this. Getting so frustrated, and unless it’s sorted oput soon, I will be cancelling my account.

Hi @Griff Griffith

Is this happening on multiple devices/browsers?

I’d recommend giving it a go on another device/browser, please let us know how you get on.

Tom

I’ve tried on diffeent devices (PC, phone) with different browsers (Firefox, Chrome). It makes no difference - I still get the same “Oops” messge.

iD Mobile is obviously a scam - am cancelling my direct debit and looking foir a reliable service provider now.

I’ve just tried to register again, using variations of my name (lower case, upper case, etc).   It’s now truly bizarre - I get the following error message (I am not Japanese):

Hi @Griff Griffith 

I’m sorry you feel this is a scam, please be assured this isn’t a scam. Also it’s worth noting that cancelled direct debits will not cancel an account, only the payments to it, should payments continue to be missed this may affect your credit file. If you’d like to cancel please let us know so we can assist.

Are you using any VPNs? A different browser typically resolves this issue.

Tom

I am not using a VPN. I have used two differenet browsers - Firefox and Chrome - on two different devices - my PC and my phone.

I don’t have any more browsers.

Can someone please tell me how I can cancel my account.  It is account number [REDACTED] , mobile number [REDACTED].  Please don’t tell me I have to log in to my account before I can cancel it, as the reason I want to cancel is becasue I cannot log in to my account in the first place.

Hi @Griff Griffith 

Just a note, please don’t share any of your details such as account numbers or mobile numbers on here, as this is a public forum. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren