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Question

how can I change my username


Cookiesmudge02
Community Member

Hi my daughter use to have a contract with you which I used my email for, its no longer in use. I wont let me link my new number to my email on here as her number is still registered with my email. How can I change it please.

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7 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • March 23, 2021

Hi @Cookiesmudge02,

Unfortunately, if the email address was used as the username, we won’t be able to release it for use again. You will need to choose a different username I’m afraid.
You can still use your email address for contact purposes though.

Ryan


froggytori4
Community Member
  • Community Member
  • 0 replies
  • May 26, 2021

this is not helpfull i have exactly the same issue i registered my daughters sim in my email like an idiot now i am not able to register my own phone as i dont have a second email address 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 26, 2021

Hello @froggytori4,

The username is only used for log-in purposes. It’s treated as a plain text field.

You can have several emails with the same contact email though and this is where we contact for any enquiries.

 

Mohammed

 

 


froggytori4
Community Member
  • Community Member
  • 0 replies
  • May 27, 2021

i can not just chose a different username you have to enter an email address to register not a user name my email is already taken for my daughters phone i do not have another email address i do not want to create an email address ill never use and i have to remeber  every time i log in with ID, yes the contact email will be mine but i dont have one to register my phone does that make sence?


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • May 29, 2021

Hi @froggytori4,

 

Setting up a new email address is free, and as it’s only for the purpose of logging in as a username, you can make it something nice and memorable.

 

Will


froggytori4
Community Member
  • Community Member
  • 0 replies
  • June 5, 2021

yes it is free but very inconvenient i have to then remember a new email address and password for an email im only ever going to use for this site 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 5, 2021

Hi @froggytori4,

 

Like @Mohammed said, you can use your preferred email address for us to actually contact you on across several accounts, so you’d never need to even log into the new email account once set up. It would purely act as a username for you iD Mobile account.

 

Will