How do I talk to someone about my account please

Userlevel 1

I cannot access my account and need to speak with someone urgently


14 replies

Userlevel 1

Pathetic service 

Userlevel 1

Why is no one replying?

Userlevel 7
Badge +10

Sorry for the late reply here @Slug 


Do you have the iD Mobile SIM currently?

You should be able to do as password reset through our website (a code would be texted to the iD Mobile SIM as part of that process) which would then enable you to log in.

Userlevel 1

Yes I have had a sim card for 5 years, tried everything, Carphone Warehouse put my details in wrong, I know the pin number, last two numbers of bank account and phone number, but it doesn’t work and keeps directing me here, I need to talk to someone 

Userlevel 1

Is it safe to give you my details here? 

Userlevel 1

Is this live chat or not? 

Userlevel 1

Shall I give my bank detail etc? Just in case you might see them and help with my inquiries? 


Userlevel 1



Userlevel 4
Badge +2

Hi @Slug 

Welcome to the iD Community.

This is the Community forum.

You can contact our Live Chat team who are able to look into your account for you

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.



I Cannot access my account and need to speak with someone urgently


customer service is chaos.  very disorganized.  pathetic service.

Userlevel 7
Badge +9

Hello @Maura Santos,

I've already PMed you elsewhere on the Community.

Please avoid spamming the community over multiple topics.




This service is terrible I have been trying to sort out this phone what someone has took out in my name and I am not getting anywhere with this I'm paying for someone else's phone and if I cancle it will mess my credit rating up 

Userlevel 7
Badge +9

Hi @FordRanger23,

I can see that we are in constant contact with you via PM so please continue to speak to us there as we will have this all sorted.

Thank you.