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How to reset password without phone?

  • 26 June 2018
  • 1 reply
  • 504 views

How come there is no way to reset password and access account to pay your bill - when you don't have your phone to hand (as it got a mangled screen)?
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Best answer by Ryan 28 June 2018, 13:54

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Hi @leecharltonuk,

Welcome to the iD Community!

I'm sorry to hear about your broken phone! The only way around this would be to contact our Live Chat Team so seek assistance with resetting your account password. Another way, which may be easier if you have another phone handy, would be to pop your SIM card into the other phone and then receive the access code via that device instead.

Ryan

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