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How to reset password without phone?

  • June 26, 2018
  • 1 reply
  • 533 views
leecharltonuk
Community Member
How come there is no way to reset password and access account to pay your bill - when you don't have your phone to hand (as it got a mangled screen)?

Best answer by Ryan D

Hi @leecharltonuk,

Welcome to the iD Community!

I'm sorry to hear about your broken phone! The only way around this would be to contact our Live Chat Team so seek assistance with resetting your account password. Another way, which may be easier if you have another phone handy, would be to pop your SIM card into the other phone and then receive the access code via that device instead.

Ryan
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    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • 4571 replies
    • Answer
    • June 28, 2018
    Hi @leecharltonuk,

    Welcome to the iD Community!

    I'm sorry to hear about your broken phone! The only way around this would be to contact our Live Chat Team so seek assistance with resetting your account password. Another way, which may be easier if you have another phone handy, would be to pop your SIM card into the other phone and then receive the access code via that device instead.

    Ryan
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