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incorrect app details

Niall Cooper
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 Contributor

Anyone else had incorrect / unexpected app interactions ? For example I'm on a 40GB plan but the app has updated as 20GB (shows I have 38.4 of 20GBs left !) Also bills render with gobbledygook text - and even when they're downloaded / viewed ?

Best answer by Tom B

Hi @Niall Cooper & @Etonrock 

 

Apologies for this, the team are working on issues such as this in the new app, we hope for it to be resolved soon.

 

Tom

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    E
    New
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    • Etonrock
    • New
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    • 2 replies
    • April 2, 2024
    Niall Cooper wrote:

    Anyone else had incorrect / unexpected app interactions ? For example I'm on a 40GB plan but the app has updated as 20GB (shows I have 38.4 of 20GBs left !) Also bills render with gobbledygook text - and even when they're downloaded / viewed ?

    Same here. I’m going to try deleting and reloading the app? 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • April 8, 2024

    Hey there @Niall Cooper  and @Etonrock, thank you both for reaching out.

     

    Our app teams are well aware of the numerous issues on-going with the app at the moment, including the dashboard showing the wrong allowances/plan for some customers, and are working to resolve all app issues as soon as possible.

     

    We appreciate your continued patience with us.

     

    Thank you,

    Tyler

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    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • Answer
    • April 8, 2024

    Hi @Niall Cooper & @Etonrock 

     

    Apologies for this, the team are working on issues such as this in the new app, we hope for it to be resolved soon.

     

    Tom

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    • Etonrock
    • New
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    • 2 replies
    • June 8, 2024

    Another month down the line and nothing has changed!! My daughter still cannot see how much date she has left at any point. This is ridiculous .how can a phone company not sort such a basic app requirement? And yes I’ve updated and logged back in. 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • June 20, 2024

    Hey @Etonrock, we’re sorry to hear that. As mentioned, our teams are working on numerous app/website issues, and we’re always looking to improve.

     

    We really appreciate your feedback. If you need to know how much data is remaining, you can always ask our live-chat in the mean-time:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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