Question

incorrect app details

  • 2 April 2024
  • 3 replies
  • 53 views
Niall Cooper
Rank

Anyone else had incorrect / unexpected app interactions ? For example I'm on a 40GB plan but the app has updated as 20GB (shows I have 38.4 of 20GBs left !) Also bills render with gobbledygook text - and even when they're downloaded / viewed ?

3 replies

E
Rank

Anyone else had incorrect / unexpected app interactions ? For example I'm on a 40GB plan but the app has updated as 20GB (shows I have 38.4 of 20GBs left !) Also bills render with gobbledygook text - and even when they're downloaded / viewed ?

Same here. I’m going to try deleting and reloading the app? 

Tyler
Rank
Userlevel 3

Hey there @Niall Cooper  and @Etonrock, thank you both for reaching out.

 

Our app teams are well aware of the numerous issues on-going with the app at the moment, including the dashboard showing the wrong allowances/plan for some customers, and are working to resolve all app issues as soon as possible.

 

We appreciate your continued patience with us.

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Niall Cooper & @Etonrock 

 

Apologies for this, the team are working on issues such as this in the new app, we hope for it to be resolved soon.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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