Login =ok with current username (=my old email adress, no longer registered to idmobile as my email address).
Best answer by Greyloch
I had the same problem logging into my web account a few days ago, i.e. after entering my username (like yours, a now unused email address) together with password, the ‘Login’ button had no effect. However, I could log in via the mobile app, so the account was fine.
I use a Mac and tried logging into my web account using 5 different browsers, but all had the same result. I then fired-up my Linux/Windows10 box and tried 3 browsers (Firefox & Vivaldi on Linux, Firefox & Edge on Windows 10), but the outcome was the same.
I initiated a chat session to try and resolve the issue, and it was suggested that I should clear cookies and cache from my browser. This had no effect. The chat helper then referred the issue to IT support, but worryingly, I received a text later saying that the issue had been fixed, when it hadn’t.
This got me thinking - 5 different browsers across 3 different operating systems and 2 different boxes - it was VERY UNLIKELY that this was a browser/OS/box issue, and pointed to the login process itself. The login process runs as a script in whatever browser is being used.
I use a Password Manager (PM) to store usernames & passwords, and these are pasted into login forms automatically or manually, depending on the particular PM and how it’s set up.
On this occasion, I was copying the username & password from the PM and pasting them by using the mouse right-click facility. This hinted that pasting might be the problem, so I entered my password manually using the keyboard, and presto, the ‘Login’ button was activated and I was logged in. I repeated the login using the keyboard ctrl-V (Linux/Windows) or cmd-V (Mac), and this also worked.
So the conclusion is not to use the mouse right-click to paste passwords, but to use the keyboard either by entering the password one character at a time, or by pasting the previously copied password using the keyboard ctrl-V or cmd-V.
Thinking about this in retrospect, I believe that this behaviour is intentional. It prevents automated hacker scripts from ‘brute force’ guessing passwords by firing a list of common passwords at the login form. If this is correct, then the behaviour helps protect us from being hacked.