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lost phone, need to block sim, cant log in to my account or receive text.


ive lost my phone, and cant log in to my account..
need my sim blocked.

Best answer by WelshPaul

Oh no, I’m sorry to hear that you’ve lost your phone @jpgoldie2020, fingers crossed you get it back. 🤞

You may find this article useful: https://www.idmobile.co.uk/help-and-advice/lost-and-stolen

Lost or Stolen Phone

If your phone has been lost or stolen, you need to tell us right away so we can protect your account from misuse. To do this, log into your app or online account and follow these steps:

  1. Go to 'My Services'
  2. Scroll down to 'Lost or Stolen'
  3. Click 'Prevent your phone or SIM from being used'
  4. Click 'Block SIM'
  5. Click 'Confirm'

Alternatively, chat to us and one of our agents will assist you. If Live Chat is unavailable, call our automated telephone service on 0333 003 7777 from a landline or other mobile. (Charges may vary).

 

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6 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3083 replies
  • Answer
  • July 13, 2022

Oh no, I’m sorry to hear that you’ve lost your phone @jpgoldie2020, fingers crossed you get it back. 🤞

You may find this article useful: https://www.idmobile.co.uk/help-and-advice/lost-and-stolen

Lost or Stolen Phone

If your phone has been lost or stolen, you need to tell us right away so we can protect your account from misuse. To do this, log into your app or online account and follow these steps:

  1. Go to 'My Services'
  2. Scroll down to 'Lost or Stolen'
  3. Click 'Prevent your phone or SIM from being used'
  4. Click 'Block SIM'
  5. Click 'Confirm'

Alternatively, chat to us and one of our agents will assist you. If Live Chat is unavailable, call our automated telephone service on 0333 003 7777 from a landline or other mobile. (Charges may vary).

 


  • Community Member
  • 0 replies
  • October 29, 2022

I m lost my phone 


  • Community Member
  • 0 replies
  • October 29, 2022

I want help 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 1, 2022

@Ahmed Yusuf,

Have you followed the instruction posted on this post?

What is it that we can help with?

 

Kash


William Johnston
Community Member

I’ve lost my phone, need it blocked


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • December 29, 2022

Hello @William Johnston,

You can call 0333 003 7777 and enter the iD Number.

You’ll then be given options and should be able to report this as lost/stolen via the automated line.

Let us know if you still need assistance.

Mohammed