Solved
Mr Craig rafferty
Hello I forgot my log in detail but can you tell me when my upgrade is due plz
Best answer by Chloe B
Hi @Rafferty22
It's great to hear that you are looking to upgrade with iD Mobile!
Just to let you know, I've moved your post over to the 'App and My Account' topic. This helps answer questions of other users who may have a similar issue :)
You can find out your upgrade date in the iD Mobile app, you will just need to reset your password; don't worry, it's pretty straightforward!
Just go to your 'My Account' here:
https://my.idmobile.co.uk/
Then select 'Forgotten your password' or 'Forgotten your username/email address.'
Please let us know how you get on!
Chloé.
View originalIt's great to hear that you are looking to upgrade with iD Mobile!
Just to let you know, I've moved your post over to the 'App and My Account' topic. This helps answer questions of other users who may have a similar issue :)
You can find out your upgrade date in the iD Mobile app, you will just need to reset your password; don't worry, it's pretty straightforward!
Just go to your 'My Account' here:
https://my.idmobile.co.uk/
Then select 'Forgotten your password' or 'Forgotten your username/email address.'
Please let us know how you get on!
Chloé.
This topic has been closed for replies.
Hi @Rafferty22
It's great to hear that you are looking to upgrade with iD Mobile!
Just to let you know, I've moved your post over to the 'App and My Account' topic. This helps answer questions of other users who may have a similar issue :)
You can find out your upgrade date in the iD Mobile app, you will just need to reset your password; don't worry, it's pretty straightforward!
Just go to your 'My Account' here:
https://my.idmobile.co.uk/
Then select 'Forgotten your password' or 'Forgotten your username/email address.'
Please let us know how you get on!
Chloé.
It's great to hear that you are looking to upgrade with iD Mobile!
Just to let you know, I've moved your post over to the 'App and My Account' topic. This helps answer questions of other users who may have a similar issue :)
You can find out your upgrade date in the iD Mobile app, you will just need to reset your password; don't worry, it's pretty straightforward!
Just go to your 'My Account' here:
https://my.idmobile.co.uk/
Then select 'Forgotten your password' or 'Forgotten your username/email address.'
Please let us know how you get on!
Chloé.
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.