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Mr Craig rafferty

  • June 12, 2018
  • 1 reply
  • 501 views

Rafferty22
Community Member
Hello I forgot my log in detail but can you tell me when my upgrade is due plz

Best answer by Chloe B

Hi @Rafferty22

It's great to hear that you are looking to upgrade with iD Mobile!

Just to let you know, I've moved your post over to the 'App and My Account' topic. This helps answer questions of other users who may have a similar issue :)

You can find out your upgrade date in the iD Mobile app, you will just need to reset your password; don't worry, it's pretty straightforward!

Just go to your 'My Account' here:

https://my.idmobile.co.uk/

Then select 'Forgotten your password' or 'Forgotten your username/email address.'

Please let us know how you get on!

Chloé.
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1 reply

  • iD Mobile Employee
  • 67 replies
  • Answer
  • June 14, 2018
Hi @Rafferty22

It's great to hear that you are looking to upgrade with iD Mobile!

Just to let you know, I've moved your post over to the 'App and My Account' topic. This helps answer questions of other users who may have a similar issue :)

You can find out your upgrade date in the iD Mobile app, you will just need to reset your password; don't worry, it's pretty straightforward!

Just go to your 'My Account' here:

https://my.idmobile.co.uk/

Then select 'Forgotten your password' or 'Forgotten your username/email address.'

Please let us know how you get on!

Chloé.