Thanks
Best answer by Phil
View originalBest answer by Phil
View originalHi there,
I understand this must be frustrating. I am afraid it's not something we have available right now, but hope it's something made available in the future.
It’s a daft omission and this thread is over 2 years old - so you’re obviously not working on a fix. Luckily I have my own domain so can have multiple email addresses, but your driving away potential multiple SIM owners with this simple issue.
Carphone Warehouse are stuck in 1987 with their “cheque will take 28 days to arrive” policy, and it seems ID are equally Luddite.
The requirement to register each SIM to a different email address is very poor. Frustration with this and the inability to converse ether on chat or on the phone with an agent on two there queries today has led me to look at an alternative supplier. We have 6 phones in the house and will now look to consolidate with a user friendly supplier
+ 1 for this
Thanks
Another vote for this feature. It seems many people.want this so its a massive shame ID Are not taking this request seriously.
Wish i'd seen this before getting another iDmobile sim for my other child.
Looks like i'll be moving both over very quickly so i can manage BOTH contracts in one app!
Hello ID Mobile,
Like many others I have 2 (or more) SIMs from you, under one email as I wasn't told of this issue prior. I have more than one email so can split the accounts out, but for my 2nd sim (ordered via the app) all I was issued with was a mobile number (which works). How / where to I associate the mobile number with an account and my 2nd email address to use with it? Thanks in advance!
Adding my voice to this request.
My older daughter already has a number with you, and I just upgraded the plan and was about to order a 2nd SIM for my younger daughter, as she’s getting her first phone soon. The process of upgrading prompted me to wonder about this and check.
I was glad I found this thread, as I now know not to bother and get a SIM from somewhere else instead. It’s a shame, but the only way loyalty works in this sort of market is when having all SIMs with one provider is MORE convenient. Take that away and you’re actively discouraging further purchases.
I’m a software engineer, and I can think of a few ways that this could be awkward to implement, but if it’s not anywhere near the top of the backlog/roadmap then just let us know. Many of my preferred service providers publish public roadmaps of some kind; might I suggest that approach?
Yes, this is ridiculous that you can’t have more than 1 number on 1 account! I manage 2 numbers but I ended up just using an email alias so they are basically the same email address but still stupid that you have to can’t have more than 1 number on an account.
I see in this thread that they say they’ve fed this back but they should have sorted this by now.
Migrating all of my accounts out of ID mobile as this has been going on for well over a year and is obviously never going to change. X3 lost customers!!!
Bump - about to do the same with 2 kids accounts - could really do with managing from the one login!
Bump - about to do the same with 2 kids accounts - could really do with managing from the one login!
We hear you
For now though, each account needs it’s own email address log-in and password. To differentiate the individual accounts.
Sorry for any inconvenience caused there.
Hi
We apologise for any inconvenience caused by this. The feature has been fed back to the team, but we don’t have any further information on when or if this feature will be implemented.
Ryan
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