Sticky Solved

Multiple iD Accounts - view in one dashboard?

T
Userlevel 2
Hi I have 3 iD numbers and monthly deals - they were all registered under my email address but I can only see the first number I bought. Is there a way to view all of the numbers in the same dashboard?

Thanks
icon

Best answer by Phil 6 June 2018, 12:20

Hi Gillen, you need to register separately for the other account.



You can do that here, https://my.idmobile.co.uk/



You will need to use an alternative email address for the second account.
View original

81 replies

Tombloke
Rank
Userlevel 1

Hi there,

I understand this must be frustrating. I am afraid it's not something we have available right now, but hope it's something made available in the future.

 

It’s a daft omission and this thread is over 2 years old - so you’re obviously not working on a fix.  Luckily I have my own domain so can have multiple email addresses, but your driving away potential multiple SIM owners with this simple issue.

Carphone Warehouse are stuck in 1987 with their “cheque will take 28 days to arrive” policy, and it seems ID are equally Luddite.

Kevin
Rank
Userlevel 7
Badge +10
Howdy @Deepfat and welcome to the ID Community.

We appreciate it can be a little cumbersome right now for those with multiple accounts to manage, but all this feedback is being fed to the right people, that's for sure.

Kevin
M
Rank
Userlevel 1
Hi I have 3 iD numbers and monthly deals - they were all registered under my email address but I can only see the first number I bought. Is there a way to view all of the numbers in the same dashboard?

Thanks
As The_Viking above, I also have 3 iD sims (one for me and 2 daughters). I can only see the first one bought (daughter #2) and would very much want to see all three. As they all have one email (mine) I have no option to see the other numbers. Would really appreciate if this could be sorted in the near future, please. Thanks

Manus
G
Rank
Userlevel 1
Can I add another vote for this, I manage 2 accounts and a family feature in the app would be very helpful.
S
Userlevel 1
I am in the same situation. I have just received four ID Sims, two for me and my partner and two for the children. I was hoping to use my e-mail address for the children just like you, as I pay the bill and control the account.
On another point, in the app under Services there is an Adult Content Filtering switch. This is not ideal on the app when it's installed on a child's phone in the first place! They still need the app to see their remaining allowances, so how about a version of the app for children that the adult installs?
slowmotionman
Rank
Userlevel 1

  + 1 for this

 

@Will it’s very frustrating having a separate account for every family member. I’m about to set up my 4th account, so hopefully the ability to manage multiple numbers from one account will be added soon!

 

Thanks

 

 

A
Userlevel 1
OMG. How is this not fixed yet? It is clearly moronic business practice to say to your customers "sorry, you can only ever buy one of our products". Stupid stupid stupid.
Phil
Rank
Userlevel 4
Badge +6
Hi The_Viking, at this time, only a single account can be displayed for each login. We'll investigate your requirements for an overall/ family view and try to bring improvements. We appreciate your comments.
Did my answer help you? If so, mark it as the Best Answer to help others! :)
Mohammed
Rank
Userlevel 7
Badge +9
I have purchased my second ID sim, the first was for my daughter but I have it attached to my email as I pay the bill and control the account as she is a young teenager.
I have tried to attach my new sim to the original ID app on my phone but it doesn’t appear that I can?
I don’t want to have to use a different email address but can’t see another way.
Any thoughts or ideas welcome.

Hello @Zoe,

As above, you'll need to register any additional accounts with a new email address. We don't support multiple accounts being registered in one place but rest assured this has been fed back!


I am in the same situation. I have just received four ID Sims, two for me and my partner and two for the children. I was hoping to use my e-mail address for the children just like you, as I pay the bill and control the account.
On another point, in the app under Services there is an Adult Content Filtering switch. This is not ideal on the app when it's installed on a child's phone in the first place! They still need the app to see their remaining allowances, so how about a version of the app for children that the adult installs?

Hello @Swampy,

I responded to your other topic but I had the same idea as you've mentioned here with multiple versions of the app.

Thank you for your feedback and we've passed it on.

We certainly hope this is a feature available in the future.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank
Userlevel 1
+1 for this enhancement

I've come from Virgin where I was able to manage multiple SIMS from one account.

I am holding off purchasing any additional ID Mobile SIMS until this feature becomes available.
B
Rank
Userlevel 1

Wish i'd seen this before getting another iDmobile sim for my other child.

Looks like i'll be moving both over very quickly so i can manage BOTH contracts in one app!

 

 

MamaLu
Userlevel 1
I've just encountered this same issue. Bought sims for my kids, then for me. Registered the first kid's sim to my email address and now can't do anything for the others. So frustrating! The iD website was useless for providing information on this so turned to Google search and found this thread.

I think I'm going to have to deregister and then reregister so that I can sort out my own sim card.

Luckily I have set up email addresses for my kids, so I might be able to set up again using those but only me knowing the password!
D
Rank
Userlevel 1

The requirement to register each SIM to a different email address is very poor. Frustration with this and the inability to converse ether on chat or on the phone with an agent on two there queries today has led me to look at an alternative supplier. We have 6 phones in the house and will now look to consolidate with  a user friendly supplier

G
Userlevel 1
Multiple SIM's on ONE account, using ONE email address......WHEN?

I see several people have raised this very basic requirement and it is something iD are looking into.
How are we to know when this is available? Because until it is I'm not moving my second phone.
Thank you
McWhiskerington
ok - so lots of good chat over the last 12+ months of this request being added to the roadmap. Is there an actual date for this being introduced? There certainly seems to be enough demand for it. Pity that this pretty basic feature appears to have been missed thus far.
Swythan
Rank

Adding my voice to this request.

My older daughter already has a number with you, and I just upgraded the plan and was about to order a 2nd SIM for my younger daughter, as she’s getting her first phone soon. The process of upgrading prompted me to wonder about this and check.

 

I was glad I found this thread, as I now know not to bother and get a SIM from somewhere else instead. It’s a shame, but the only way loyalty works in this sort of market is when having all SIMs with one provider is MORE convenient. Take that away and you’re actively discouraging further purchases.

 

I’m a software engineer, and I can think of a few ways that this could be awkward to implement, but if it’s not anywhere near the top of the backlog/roadmap then just let us know. Many of my preferred service providers publish public roadmaps of some kind; might I suggest that approach? 

natalialukaszuk
Rank
Same problem for me. I'm really disappointmed that I need to have two separate accounts with two emails, please fix this.
D
Rank

Migrating all of my accounts out of ID mobile as this has been going on for well over a year and is obviously never going to change. X3 lost customers!!!

Waldocabs
Rank

Bump - about to do the same with 2 kids accounts - could really do with managing from the one login!

Kevin
Rank
Userlevel 7
Badge +10

Bump - about to do the same with 2 kids accounts - could really do with managing from the one login!

We hear you @Waldocabs and this is feature we’ve passed over the feedback for that to be considered in a future app update.

For now though, each account needs it’s own email address log-in and password.  To differentiate the individual accounts.

Sorry for any inconvenience caused there.

Michelle
Rank
Userlevel 5
Badge +8

Hi @Deepfat 

 

We are hoping to have this feature available in the future. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ryan
Rank
Userlevel 7
Badge +9

Hi @danfrancis,

 

We apologise for any inconvenience caused by this. The feature has been fed back to the team, but we don’t have any further information on when or if this feature will be implemented.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
FM74
Rank

It seems as though this has been a continuous problem for more than 2 years. Why has it not been resolved by now. It really shouldn’t make any difference as the info surely is stored under the number not the email address. Come on iD, you sell yourselves as good for kids in families but who wants to have an email address for every phone when you could just have 1.

FM74
Rank

Also, this should not have solved at the top as quite simply it isn’t even close to solved. You are promoting a work round that is inconvenient rather than a solution.

miker
Rank

I can only add my frustration to those of many others in this thread. I am moving from BT and therefore having to give up on their family SIM deal.  Reviews and prices make ID the best option to transfer to, but I am not prepared or able to have 5 SIMs on 5 different emails, please please make a family profile account where multiple SIMs can be managed.

 

Put simply, without it I cannot see myself transferring to ID

Reply