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My iD account won’t let me register


I have tried multiple time to register my iD account so I can keep my phone number. It keeps saying their is a problem has anyone got and tips?

Best answer by Mohammed H

Hello @Mollie Hewison,

Sorry to hear you're having issues registering.

Which mobile number are you entering?

You'll need to enter the iD mobile number provided with the SIM to register when you're asked for a mobile number.

Mohammed
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3 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • July 6, 2018
Hello @Mollie Hewison,

Sorry to hear you're having issues registering.

Which mobile number are you entering?

You'll need to enter the iD mobile number provided with the SIM to register when you're asked for a mobile number.

Mohammed

loulou
Community Member
  • Community Member
  • 0 replies
  • July 17, 2018
Hi, I just cannot register either, it's driving me nuts, i have spent hours on this, tried different combinations!

I click on register
then put my new number in and it does work, because i can texts, etc
then i've put my details,

and no, I keep getting the same line,
something was wrong but to protect you we cannot say which aspect is not correct and that's it, it does not matter what I try, nothing works,

Any ideas?

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 18, 2018
Hello @Mollie Hewison and @loulou,

Have either of you tried speaking with our Live Chat Team?

What was advised?

Mohammed