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My iD account won’t let me register

  • 5 July 2018
  • 3 replies
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M
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I have tried multiple time to register my iD account so I can keep my phone number. It keeps saying their is a problem has anyone got and tips?
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Best answer by Mohammed 6 July 2018, 15:59

Hello @Mollie Hewison,



Sorry to hear you're having issues registering.



Which mobile number are you entering?



You'll need to enter the iD mobile number provided with the SIM to register when you're asked for a mobile number.



Mohammed
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3 replies

Mohammed
Rank
Userlevel 7
Badge +9
Hello @Mollie Hewison,

Sorry to hear you're having issues registering.

Which mobile number are you entering?

You'll need to enter the iD mobile number provided with the SIM to register when you're asked for a mobile number.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
loulou
Hi, I just cannot register either, it's driving me nuts, i have spent hours on this, tried different combinations!

I click on register
then put my new number in and it does work, because i can texts, etc
then i've put my details,

and no, I keep getting the same line,
something was wrong but to protect you we cannot say which aspect is not correct and that's it, it does not matter what I try, nothing works,

Any ideas?
Mohammed
Rank
Userlevel 7
Badge +9
Hello @Mollie Hewison and @loulou,

Have either of you tried speaking with our Live Chat Team?

What was advised?

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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