Question

Registering Account says "Wrong Details"

  • 28 March 2023
  • 3 replies
  • 129 views
Afza
Rank

 I have been trying to register on my id mobile but everytime i enter the details it is saying incorrect information i dont have any hyphen in my surname 

This topic has been closed for comments

3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Afza,

You need to make sure you are entering the:

Account holders last name

Account holders year of birth

iD Mobile number active on the SIM Card

The account holder is the person who is purchased the contract not the person who is using it.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Try entering the last name using CAPITAL letters for the whole surname.
🤞 

Tyler
Rank
Userlevel 3

 I have been trying to register on my id mobile but everytime i enter the details it is saying incorrect information i dont have any hyphen in my surname 

Hey there Afza. I am just responding to see if you managed to get your account registered, and if the assistance from @Mohammed & @andewhite helped you in registering?

 

If entering all the details as explained above my Mohammed didn’t work, and typing your surname in all capital letters didn’t work, then please let us know and we can look into this further for you.

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?