I’m not receiving my 8 digit security code. This means I can’t set up my online iD account, so can’t set up anything.
I have tried using my new iD sim and my old sim.
I am receiving texts from iD about bills, but not the security code.
What do I do?
Security code not sending
Userlevel 8
+9
Hey @bctinsley ,
Sorry to hear this.
How are you requesting this code?
Is this via the app or our website?
If you're doing it by the app, can you try via the website?
You'll need to have the active iD SIM card in the phone, this will be the one that has services available to it.
Let us know how you get on and we'll advise further what can be done.
Mohammed
Sorry to hear this.
How are you requesting this code?
Is this via the app or our website?
If you're doing it by the app, can you try via the website?
You'll need to have the active iD SIM card in the phone, this will be the one that has services available to it.
Let us know how you get on and we'll advise further what can be done.
Mohammed
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more