Security code not sending via sms

  • 12 January 2019
  • 3 replies
  • 323 views

Userlevel 1
Hi
the security code for resetting my password isn’t being received. I have tried requesting via app and online, but no difference.
Please help

3 replies

Userlevel 4
Badge +6
Hi Mari2809, do you normally receive texts on your phone ok?

-Phil

Changed my payment plan and added my new sim but unable to get security code 

Userlevel 5
Badge +8

Hello @Bodgeitandscarper 

 

Please can you confirm when are you being asked for your security code?

Any codes would be sent to the SIM which is currently activated.

 

Thanks

 

Michelle 

iD Mobile 

Reply