Security code not sending via sms

  • 12 January 2019
  • 3 replies
  • 323 views
Mari2809
Userlevel 1
Hi
the security code for resetting my password isn’t being received. I have tried requesting via app and online, but no difference.
Please help

3 replies

Phil
Rank
Userlevel 4
Badge +6
Hi Mari2809, do you normally receive texts on your phone ok?

-Phil
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Bodgeitandscarper

Changed my payment plan and added my new sim but unable to get security code 

Michelle
Rank
Userlevel 5
Badge +8

Hello @Bodgeitandscarper 

 

Please can you confirm when are you being asked for your security code?

Any codes would be sent to the SIM which is currently activated.

 

Thanks

 

Michelle 

iD Mobile 

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