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Usage completely out of line with expectations

  • 21 June 2018
  • 6 replies
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C
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I've just joined iD and only put my SIM in yesterday evening. I have wifi at home and work and on the bus and only sent a few whatsapp messages and checked the bus status while outside of WiFi. According to my dashboard I've already used 50MB, whereas my phone's own meter is clocking 1.6MB (I know it's not 100% accurate but it's always lined up pretty well with how 3 calculated my usage). What's going on??
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Best answer by Mohammed 24 June 2018, 12:42

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6 replies

C
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Userlevel 1
Update: The 50MB has been taken off again and the usage now falls right in line with what my phone is saying.
Mohammed
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Hello @cja123,

Welcome to both iD and our Community!

I can answer this one for you.

The app reserves 50MB of data when you log into the app on mobile data.

If you try turning on WiFi and then view the app, you'll see that the 50MB is not taken.

Hope that helps.

EDIT: I've moved your topic to the more relevant section: App and My Account
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
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Userlevel 1
Hello @cja123,

The app reserves 50MB of data when you log into the app on mobile data.

Hi Mohammed, thanks for your reply. What does this mean about reserving the data?
Mohammed
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Userlevel 8
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Hello @cja123,

So if you're on Mobile Data and you open the iD App, the app will keep 50MBs of data so you're able to view the app, check your bills etc.

When you close the app, it'll give you that 50MBs back into your allowances.

If you check the app when you're on WiFi, this won't happen.

Hope that clarifies.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
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Userlevel 1
Hi Mohammed, yes that clarifies. But what happens if I have less than 50MB remaining, or even 0?
Mohammed
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Userlevel 8
Badge +9
Hello @cja123,

The app would allocate up to 50MBs.

But this data would not deplete unless used.

If you have any issues when it comes to it, let us know here.

The data is just reserved/allocated.

You shouldn't have any issues using up all of your allowances.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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