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Question

6 months and no gift card still

  • September 2, 2025
  • 3 replies
  • 54 views
Gjkeen
New Contributor

After countless emails back and forth with the gift cloud team we are still outstanding one of two gift vouchers due after 2 family members signed up for ID mobile SIM cards.

Last week (end August) one of the vouchers finally arrived (we signed up on 11 March) and since then the gift cloud team are not replying to our messages.  How can one of the vouchers be finally sorted and the other not?  We have supplied all the relevant information required for both. 

To reiterate: we are still outstanding a second gift voucher as per the terms and conditions of the purchase we made back in March of this year, over 5 months ago. 

Please can someone sort this ASAP?  This is not endearing us to stay with ID mobile. We shouldn't have to spend this much time waiting for what we signed up for. Thank you 

 

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 4, 2025

    Hey there ​@Gjkeen, you will need to get back in touch with GiftCloud regarding this, and chase them for a response.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gjkeen
    New Contributor
    • Gjkeen
    • Author
    • New Contributor
    • September 4, 2025

    Hi Tyler 

     

    I have spent the last month in contact with the giftcloud team. They've managed one voucher but now are refusing to answer my emails about the outstanding one. My contract is with ID mobile and as part of the agreement a voucher was promised. I have spent hours of my time getting half way and now spending more hours getting nowhere. It should not be like this for customers. We should not have to chase for what is due to us. I do not find it acceptable that ID mobile refuses to take ownership for the issue. I have nowhere else to go. No phone number to get in touch and have spent 3 hours in last 24 hours on to ID mobile chat. 

    All 4 of our family are with ID mobile this year. I think we can safely say we won't be staying. Absolutely horrendous customer service and care and to date no apology. Shocking 

     

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • September 8, 2025

    Hello ​@Gjkeen 

     

    Thank you for your reply. 

    WE are very sorry to hear of your experience and apologise for any frustration or inconvenience caused. 

    You have mentioned that Giftcloud are refusing to answer your emails. What was advised on your last correspondence from them regarding the second voucher?

     

    Thanks, 

     

    Natalie 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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