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Question

7 Days and number hasnt transferred.

  • October 20, 2025
  • 7 replies
  • 69 views
H
New Contributor

I requested and gave my PAC code to be changed on the 13th of October (last Monday). It is now the following Monday (20th of October) and my number still hasn’t switched.

 

I am currently paying for two contracts now, I am not even using the ID Mobile as it has the incorrect number, which is ridiculous.

 

I’ve tried to get in touch via the live chat numerous times, at different points of the day, and always been met with a message saying I couldn’t be connected with an advisor. The customer service is absolutely absent.

    7 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • October 20, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • HLS2
    • Author
    • New Contributor
    • October 20, 2025

    I have already requested over a week ago? I had requested it to be changed on the 13th of October. I don’t need a tutorial on how to do it. 

     

    I’ve put the request in. I just need ID mobile to actually do it.

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • October 20, 2025

    If you requested it when you ordered the SIM it doesn’t always happen so suggest you complete the form in the above link.

    Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@HLS2     

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • HLS2
    • Author
    • New Contributor
    • October 20, 2025

    No, I requested after receiving the pin.

     

    Ive tried to chat with an agent multiple times as I mentioned in the original post. Every time I try it says I can’t be connected with anyone. Not straightforward. Should be a landline…

    M
    iD Mobile Employee
    Forum|alt.badge.img+1
    • Marquerita T
    • iD Mobile Employee
    • October 21, 2025

    Hi ​@HLS2 Thank you for reaching out and sharing your experience. I sincerely apologies for the delay in switching your number and the inconvenience this has caused you, especially with being charged for two contracts simultaneously. 

     

    I completely understand how frustrating it must be to feel unsupported when trying to get in touch with us, and I’m truly sorry for the difficulty you’ve had connecting with our live chat advisors. 

     

    Can you please send us a private message via this link; https://community.idmobile.co.uk/inbox/overview we would like to see what the hold-up on the port-in is. 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • HLS2
    • Author
    • New Contributor
    • October 21, 2025

    I have opened the link and it shows an inbox which is empty. I also tried to message you but it won’t work. Can you message me first?

    I
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Isa M
    • iD Mobile Employee
    • October 21, 2025

    Hi ​@HLS2,

    I have sent you a private message. kindly check the inbox again please. 

    -Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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